Returns Policy

We want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.

Returns Eligibility

You may return most new, unused items within 7 days of delivery for a full refund or exchange, provided the item:

• Is in its original packaging

• Is unused and in resalable condition

• Includes all original components, tags, and documentation

How to Initiate a Return

To start a return, please contact us at sales@naturelife.co.za within the return window. Include:

• Your order number

• The reason for the return

• Clear photos if the product is damaged or defective

We will provide you with instructions and, where applicable, a return shipping label.

Return Shipping

• Change of mind: Return shipping is the responsibility of the customer.

• Damaged or incorrect items: We will cover the cost of return shipping.

Refunds

Once your return is received and inspected, we will notify you of the status of your refund. Approved refunds will be processed within 10-15 business days to your original payment method.

Exchanges

Exchanges will be at our discretion. Upon inspection of the returned product we will contact you directly with a resolution.

Contact

If you have any questions about our Returns Policy, please reach out to our support team:
sales@naturelife.co.za